RETURNS AND EXCHANGES
To return your product, please mail your product in its original cloth bag to:
Nani Pani, 542 Hopmeadow Street, Ste. 310, Simsbury, CT 06070
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we will not be able to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be refunded for the cost of the products but not for the cost of shipping.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
We do not currently offer exchanges. If you would like to exchange an item, please return the original item for a full refund and place a new order.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, an e-gift card will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and (s)he will be notified about your return.